FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept bank transfers, virtual accounts (BCA, Mandiri, BRI, BNI), QRIS, e-wallets (GoPay, OVO, Dana), and credit cards (Visa/Mastercard).

2. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your location in Indonesia.

3. Do you ship outside Indonesia?

Currently we ship within Indonesia only. International shipping will be available soon — stay tuned!

4. Can I return or exchange a product?

Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to track your package directly on the courier's website.

6. Are your products authentic?

Yes, 100%. All products sold at Premiumyogashop Gallery are authentic and sourced directly from trusted suppliers.

7. How can I contact you?

You can reach us via email or WhatsApp. Our contact details are available on the Contact Us page.